Concierges monitor access to the building and notify staff of any disturbances or emergencies. Since the concierge is the first individual encountered when a guest and/or resident enters the building, it is their duty to respond in an appropriate manner to those who enter. Essentially, the concierge monitors who enters and exits the building, and thus assumes the role of a guard. Each establishment will have different policies and procedures regarding who enters the building and how much freedom or access they have within the building. The concierge should watch for suspicious activity as well as any specific individuals prohibited from entering the building. Some concierge professionals may be equipped with telecommunication devices so that open communication can be established with other employees during hazardous or dangerous situations. Building access and security duties performed by the concierge provide safety and security to the occupants.
Every concierge/security officer receives formal training on emergency situations and how to respond if and when one occurs. This training includes the practices and procedures that should be followed before, during, and after an emergency situation takes place. These emergency plans delineate each employee’s responsibility during an emergency, details regarding the building’s emergency equipment, the various alarms and warning signals, and those in charge of notifying emergency responders. These trainings are done on a periodic basis. Since the concierge has a wide range of responsibilities, their role during emergency situations is essential.
Examples of emergency situations include fires, inclement weather, natural disasters, and non-weather threats that endanger life and/or property. Some factors we consider when approaching these situations include preparation, management, and prevention. Preparing for an emergency situation includes all of the activities that are done prior to a situation occurring. Managing an emergency situation includes the activities that help minimize the risks and impacts of an event by addressing it. Preventing an emergency situation includes the policies and programs to prevent the emergency situation from reoccurring. To successfully prepare, manage, and prevent there are many things that can be done, including becoming informed about the hazards and emergencies that may affect the area, developing an emergency plan and practicing it, gathering supplies and organizing a supply kit, learning evacuation routes and shelter locations, and becoming familiar with warning systems and alarms.